Refund and Returns Policy

Refund Policy
Effective Date: 9 January 2026

Thank you for shopping with Locksmither.online. This Refund Policy applies to all purchases made through our website and is provided for demonstration and mock-site purposes only.

  1. Returns
    We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition in which they were received.

Items showing signs of use, damage, or alteration may not be eligible for a return.

  1. Non-Returnable Items
    The following items are not eligible for return or refund:
  • Digital products or downloadable content
  • Gift cards
  • Clearance or final sale items
  • Custom or made-to-order products
  1. Return Process
    To initiate a return, please contact our support team with your order number and reason for return.

Email: [email protected]

If your return is approved, you will receive instructions on how and where to send your item.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

  1. Return Address
    All approved returns should be sent to the following address:

Locksmither Returns
Suite 12, Industrial House
45 Merchant Road
Birmingham
B5 5AF
United Kingdom

(This address is fictional and used for mock-site demonstration purposes.)

  1. Refunds
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 5–10 working days. Processing times may vary depending on your bank or payment provider.

  1. Late or Missing Refunds
    If you have not received your refund after the stated timeframe:
  • Check your bank account again
  • Contact your card issuer or payment provider
  • Contact your bank

If the issue persists, please contact us at [email protected].

  1. Exchanges
    We only replace items if they are faulty or damaged. If you need an exchange for the same item, please contact our support team for assistance.
  2. Faulty or Incorrect Items
    If you receive a faulty, damaged, or incorrect item, please notify us within 7 days of delivery and provide clear photos where possible. We will arrange a replacement or refund as appropriate.
  3. Changes to This Refund Policy
    We reserve the right to update or modify this Refund Policy at any time. Any changes will take effect immediately once posted on this page.
  4. Contact Us
    If you have any questions regarding returns or refunds, please contact us:

Email: [email protected]
Website: https://locksmither.online